Return Policy

If for any reason you are not satisfied with your order, you may return it by notifying us within 14 (fourteen) days from delivery, in the same condition in which you received it. The security tag must remain intact and attached to the returned items.

Currently, it is not possible to exchange purchased products. If you wish to purchase a different item or in a different size, you must return the purchased item and place a new order.

To proceed with the return, please follow the instructions below, which relate to exercising the right of withdrawal. In case of defective or incorrect merchandise, please contact support@biffi.com

For more information, please consult our General Terms and Conditions of Sale contained in the Terms and Conditions section.

Return instructions

If you purchased as a guest, i.e., without logging into an account on BIFFI.COM, to proceed with the return you must first contact BIFFI.COM Customer Service at support@biffi.com, providing your order number, full name, and items to return.
BIFFI.COM will send you a confirmation email, with the return authorization number (RMA), the shipping label and the instructions for shipping the return.

If you purchased by logging into your BIFFI.COM account, simply log in, access the My Account area and you will be able to request the return autonomously in a few clicks: in the My Orders section select the order for which you want to request the return and click View Order, where the details of the single order are shown. To submit the return request you will need to click the Create Return button at the bottom right and fill in the corresponding form indicating quantity and reason for the return. When you click the Send button, a screen will appear with the return authorization number (RMA). Please keep this information and note it in the appropriate section of the return document already present in the package.

You will receive by email a confirmation of the receipt of your return request, but before sending the package please wait for the subsequent email that authorizes the shipment of the return. The status of the return will change from PENDING to AUTHORIZED.

The product must be shipped within 14 (fourteen) days from the return request.

It is sufficient to pack the package well and display the pre-printed return label — bearing the return address — already included in the package and insert the return number (RMA) into the package.

Return shipping is free if carried out using the courier supplied by BIFFI.COM. If the return package is shipped using a courier different from the one provided, or with methods different from those indicated, all consequent costs will be borne by the Customer.

**For Assouline please note that items must be returned in the same condition in which they were received, complete with all original packaging. Books must remain sealed in their original transparent cellophane wrapping to be eligible for return.**

Refunds
Refunds will be processed as soon as the returned items have been inspected and accepted by BIFFI.COM. For orders paid by Credit Card, the refunded amount will be available on the same card used for payment within about 10 days from the date of acceptance of the return. Processing time may vary depending on the card-issuing bank. Orders paid via PayPal will be refunded to the account used for the original purchase. Refunds will be issued in Euros (EUR). Any customs duties, taxes and original shipping charges incurred will not be refunded to the Customer except in the case of defective/incorrect products.

Return terms and conditions
The security tag must remain intact and attached to the items returned. Items must not have been worn, washed or altered in any way and must not show any signs of use. The soles of footwear must be in perfect condition and must not be marked in any way.

Items must be returned with all tags and original labels still attached, packaging and other accessories (dust bags, hangers, garment covers, etc.) received with the order.

Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as packaging for the shipment.

Returns must be shipped in the BIFFI.COM box, sealed. If our box is unusable, you may use another box of the same size suitable for shipping the items.

The costs of returning the goods will be borne by BIFFI.COM if the Customer uses BIFFI.COM's authorized carrier, using the return documents provided and ships the goods from the country of delivery. Otherwise, the return costs will be borne by the Customer.

If the goods are in a condition such that they cannot be resold, or if other essential conditions for the right of withdrawal have not been met, BIFFI.COM reserves the right to refuse the return request and will notify the Customer accordingly. Following such notice, the Customer retains the possibility to recover, at their own expense, the products in the state in which they were returned.

Articles excluded from the right of withdrawal are those not suitable for return due to health or hygiene reasons such as, for example, socks, stockings, underwear and swimwear and items contained in the underwear/lingerie section.

For each item to which the withdrawal exclusion applies, BIFFI.COM indicates it to the consumer directly on the item page.

At BIFFI.COM's sole discretion, it may also accept a withdrawal request for goods that are excluded from the right, should it deem the reasons appropriate and justified.

For all aspects not expressly stated, European regulations on distance selling apply.