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Post-Sales Assistance

After-sales contact

Any requests for after-sales service can be sent to support@biffi.com. We will respond to these requests within 5 (five) business days.

Guarantee of conformity of goods

With reference to purchases made on BIFFI.COM operates the legal guarantee of conformity of 24 (twenty-four) months, to be exercised under the conditions and terms referred to in Articles. 128 et seq. Consumer Code.

The warranty will apply only if the goods have been handled with due diligence and in compliance with their intended use and will not apply with reference to defects deriving from normal wear and tear of the goods.

In the case of defective or incorrect products, you can request, alternatively and without charge, the repair or replacement of the purchased goods, or a reduction in the purchase price or the termination of the contract, unless the request is objectively impossible to satisfy or considered disproportionate for BIFFI.COM pursuant to Article 135 bis of the Consumer Code.

The request must be submitted to BIFFI.COM by sending an e-mail to the e-mail address support@biffi.com, taking care to provide order number and proof of delivery as well as a photographic detail of the problem complained of.

Before sending the product back to us, we ask you to wait for our return authorization communication: our customer service will give you an answer as soon as possible and in any case within 5 (five) working days.

In the answer, where BIFFI.COM have found the lack of conformity and therefore accepted the return request, you will also be provided with information about the shipping method, as well as the deadline for returning and replacing the non-compliant goods.

For more information, please consult our General Conditions of Sale in the section Terms and Conditions.