Online Shopping

BIFFI.COM exclusively offers branded, original, and premium-quality products for sale. These products are purchased directly from the Seller through fashion houses, manufacturers, and carefully selected retailers known for their strict quality controls.

Items in the BIFFI.COM catalog are depicted through a series of representative product images. Colors may vary depending on the device and screen used for viewing, showing slight differences from the originals.

Images and descriptions of each product are available online, along with an approximate size chart to assist in selecting the correct fit.

For further information or to request additional sizes, please contact support@biffi.com.

All purchases made on BIFFI.COM are governed by the General Terms and Conditions of Sale available in the Terms and Conditions section.

Currency Prices

Within BIFFI.COM, prices are shown in various currencies and may vary depending on the selected shipping country and agreements with individual brands.

Final invoices will be issued in Euro (EUR) for all countries. Prices in other currencies are indicative and subject to variations due to currency fluctuations and bank fees. BIFFI.COM recommends checking with your bank for the conversion rate and applied charges. Payment will be made in Euro or local currency at the daily rate.

Prices are subject to change due to exchange rate fluctuations, promotions, or other factors. The applicable price is the one valid at the time the order is accepted.

DDP (Delivered Duty Paid) customers do not pay additional import taxes or duties. DAP (Delivery At Place) customers, however, must pay any taxes and duties separately, invoiced by DHL or a designated customs broker.

Shipping costs and other optional services are not included in the item prices.

Further details are available in the shipping section and in the General Terms and Conditions of Sale.

Promocode

Promotional codes can be entered in the Shopping Bag or during checkout. All codes have a fixed expiration date.

Gift Wrapping

We offer the option to add gift wrapping at checkout for an additional €5.00. If selected, the order will be wrapped in gift paper and, where possible, without price indications inside the package.

Please note:

  • Gift wrapping is available only for certain products; if an item is not eligible, the service will not be applied and no charge will be made.
  • The service does not include personalized cards, unless otherwise specified or promoted.
  • Once the order is confirmed, it will not be possible to modify or add the gift wrapping option.

  • The gift wrapping service is unfortunately not available for in-store pickup orders (Click & Collect).

For any inquiries, our Customer Service is available at the following email address: support@biffi.com

Signature Gift Box

The Signature Gift Box is an optional service that allows you to receive purchased products in an elegant, meticulously detailed gift box.

The packaging is available in three sizes:

  • Small: 27 × 38 × 6 cm

  • Medium: 29 × 38 × 12 cm

  • Large: 36 × 40 × 12 cm

The size of the Signature Gift Box is selected by our team based on the ordered product to ensure the best possible presentation. However, if the dimensions of the purchased item do not fit any of the three available sizes, it will not be possible to provide the gift packaging. In such cases, any amount charged for the service will be fully refunded.

The Gift Box service carries an additional cost of €10.00 (VAT included). It is possible to include a personalized greeting message, which will be printed on a dedicated card and placed inside the package.

The availability of Gift Boxes is limited and the service is subject to stock exhaustion, especially during peak demand periods (e.g., Christmas holidays). In case of unavailability, the customer will be promptly informed and will receive a refund of the amount paid for the service.

For any inquiries, our Customer Service is available at the following email address: support@biffi.com

Order Placement and Payment

Orders can be placed as registered users or as guests. Registration is recommended to track orders and access exclusive benefits: account management, wishlist, order tracking, saved payment methods, personalized assistance.

First name, last name, email, shipping and billing address, phone number, and for Italy, the tax code are required.

It is the customer's responsibility to provide accurate and up-to-date shipping and billing information.

Once confirmed, the order cannot be modified. In particular, the shipping country cannot be changed and no invoice changes are allowed after issuance.

BIFFI.COM accepts the following payment methods: VISA, Mastercard, Maestro, American Express, PayPal, Union Pay, Scalapay, Apple Pay, and G Pay.

Credit Card

Card payments are processed through the secure Shopify Payments system. Transactions are encrypted and secure. BIFFI.COM will never directly request card details.

Use of services like Verified by Visa or Secure Code by Mastercard is recommended. For more information, visit visa.com and mastercard.com.

Payment is authorized immediately if the data is valid and funds are available. The charge is made only at the time of shipment.

PayPal

Payments are accepted from verified accounts. The shipping address must match the one registered on PayPal. The charge occurs at the time of shipment.

Scalapay

Scalapay allows payment in 3 monthly installments for amounts up to €2,000.00. Upon order confirmation, the customer will be redirected to the Scalapay site to complete the payment.

The service is available in Italy, France, Germany, Spain, Belgium, the Netherlands, Austria, Portugal, and Finland. All details are on scalapay.com.

Secure Payments

BIFFI.COM uses SSL (Secure Socket Layer) to protect data. A padlock in the browser and the URL with “https” indicate a secure connection.

The site is verified by Cybertrust. In case of suspicious purchases, proof of payment (without sensitive data) may be requested via a bank-issued document.

Order Status

Order status can be tracked by logging into your account. In case of multiple shipments, items may arrive separately.

For orders placed as a guest, you can contact support@biffi.com for assistance.