Shipping Information

Shipping Method

All shipments will be shipped via DHL EXPRESS.

BIFFI.COM does not provide delivery to P.O. Boxes.

All shipments destined to countries outside the European Union, as required by customs regulations, are accompanied by an invoice declaring the value of the goods.

Customers purchasing from a country served as DDP* (Delivered Duty Paid) will not have to bear import duties and taxes in addition to the cost of the items and shipping charged by BIFFI.COM.

For customers not DDP, i.e., purchasing from a country served as DAP (Delivery At Place), BIFFI.COM will charge the cost of the purchased items and the shipping charges and the Customer must bear, in addition, the charges relating to taxes/duties. Import duties or tax costs will be invoiced directly by DHL or by an import broker appointed by the Customer.

In the event of purchases from a country served as DAP, we therefore recommend contacting the local customs authority to determine the landed cost before completing the purchase.

*Countries served as DDP: JAPAN, UNITED KINGDOM and UNITED STATES
Below you will find a summary of the estimated shipping costs and times, distinguished by country. For further information please consult our General Terms and Conditions of Sale in the Terms and Conditions section.

SHIPPING TIMES AND COSTS

Italy

For the following countries: Italy, San Marino and Vatican City the DHL Express shipping cost is € 10.00

Our customers are informed that free express shipping for a minimum order of € 300.00 will be provided via DHL.

All shipments sent to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of each item.

BIFFI.COM does not provide delivery to P.O. BOXES, Access Points and Lockers.

Click & Collect – In-Store Pickup

We have introduced the Click & Collect service to offer you an even more convenient and faster shopping experience.

You can now shop for your favorite items online and pick them up conveniently at our boutique in:

Corso Genova 6, 20123 Milan (MI)

How it works:

Shop online: add products to your cart and select "In-Store Pickup" as the shipping option at checkout.

Wait for the confirmation: you will receive an email notification as soon as your order is ready for pickup.

Pickup your order: present the confirmation email (digital or printed) at the boutique to collect your order.

Pickup hours:

From Monday to Saturday: 10:00 – 19:00
Sunday: closed

Useful information:

Pickup is free and available only for online orders.

Orders will be held for 7 business days from the date of pickup confirmation.

If not collected within the terms, the order will be canceled and refunded in accordance with our return policy.

For any questions, our customer service is at your disposal: support@biffi.com

Europe (EU)

For the following countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary the DHL Express shipping cost amounts to € 20.00

Our customers are informed that free shipping for a minimum spend of € 300.00 will be provided via DHL courier.

All shipments sent to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of each item.

BIFFI.COM does not provide delivery to P.O. BOXES, Access Points and Lockers.

United Kingdom (UK)

For the United Kingdom the DHL Express shipping cost amounts to € 25.00

All shipments sent to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of each item.
The delivery carrier for the following country will provide the DDP (Delivery Duty Paid) delivery.

BIFFI.COM does not provide delivery to P.O. BOXES, Access Points and Lockers.

United States of America (USA)

For the United States of America the DHL Express shipping cost amounts to € 30.00

Our customers are informed that free shipping for a minimum spend of USD 800.00 will be offered via DHL.

All shipments sent to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of each item.
The delivery carrier for the following country will provide the DDP (Delivery Duty Paid) delivery.

For all orders shipped to the United States, customs duties, import taxes and applicable charges will be calculated automatically at checkout and included in the total order amount, with no additional delivery charges.

BIFFI.COM does not provide delivery to P.O. BOXES, Access Points and Lockers.

Japan

For Japan the DHL Express shipping cost amounts to € 35.00

All shipments sent to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of each item.
The delivery carrier for the following country will provide DDP (Delivery Duty Paid) delivery.

BIFFI.COM does not provide delivery to P.O. BOXES, Access Points and Lockers.

Rest of the World (ROW)

For the following countries: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Saudi Arabia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Belarus, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cabo Verde, Czechia, Chile, China, Cyprus, Colombia, Comoros, Congo-Brazzaville, Congo-Kinshasa, South Korea, Ivory Coast, Costa Rica, Croatia, Curaçao, Denmark, Dominica, Ecuador, Egypt, El Salvador, United Arab Emirates, Eritrea, Estonia, Eswatini, Ethiopia, Fiji, Philippines, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Jordan, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Equatorial Guinea, Guyana, French Guiana, Haiti, Honduras, Hong Kong SAR, India, Indonesia, Iraq, Ireland, Iceland, Åland Islands, Cayman Islands, Cocos (Keeling) Islands, Cook Islands, Falkland Islands, Faroe Islands, Northern Mariana Islands, Pitcairn Islands, Solomon Islands, Turks and Caicos Islands, British Virgin Islands, United States Minor Outlying Islands, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kosovo, Kuwait, Laos, Lesotho, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, North Macedonia, Madagascar, Malawi, Maldives, Malaysia, Mali, Malta, Morocco, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norway, New Caledonia, New Zealand, Oman, Caribbean Netherlands, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, French Polynesia, Portugal, Qatar, United Kingdom, Central African Republic, Dominican Republic, Réunion, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Saint Barthélemy, Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Syria, Slovakia, Slovenia, Somalia, Spain, Sri Lanka, South Africa, Sudan, South Sudan, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Hungary, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe the DHL Express shipping cost corresponds to the amount of € 40.00

All shipments sent to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of each item.
The delivery carrier for the following country will perform delivery DAP (Delivery At Place).

BIFFI.COM does not provide delivery to P.O. BOXES, Access Points and Lockers.

 

Shipping times

If the products are available, they will be shipped within 1-2 business days (Monday–Friday, holidays excluded) after order completion. During sales or special promotions, processing times may be longer. We remind customers that BIFFI.COM may request the bank or PayPal to re-check the transaction and account details. This verification process may sometimes delay shipping.

Estimated transit time after shipment:

USA: Express Shipping: 2-3 business days, depending on final destination
Canada: Express Shipping: 2-3 business days, depending on final destination
Europe – European Union: Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
United Kingdom (UK): Express Shipping:  1-2 business days for major cities / 2-3 business days for remote areas
Latin America: Express Shipping: 3-4 business days
Asia and the Middle East: Express Shipping: 2-3 business days
Australia and Oceania: Express Shipping: 2-3 business days for major cities / 4-5 business days for remote areas
Africa: Express Shipping: 2-4 business days

BIFFI.COM assumes no responsibility for any delays or errors in delivery due to inaccuracies or incompleteness in the Customer's order and any delays or damages due to weather conditions, customs issues or other circumstances beyond BIFFI's control.

Please note that couriers do not deliver or pick up on the following Italian holidays:

January 1, January 6, Easter and Easter Monday, April 25, May 1, June 2, August 15, November 1, December 8, December 25, December 26

Shipment tracking

When the order is shipped, the Customer will receive an email from biffi.com
BIFFI.COM or DHL, where the tracking number is provided and a direct link to monitor the shipment status is included.

In case of customs delays, the Customer will be notified directly by the carrier and/or by BIFFI.COM

Product delivery

BIFFI.COM orders will be delivered in brown cardboard boxes with brown tape.

Please inspect the box carefully BEFORE signing for delivery.

If for any reason the box appears to have been tampered with, we ask you to refuse the package or accept the package with reservation. If the package has been tampered with or is reported missing, please immediately file a claim with the courier and contact BIFFI.COM by writing to support@biffi.com.

If the package or the items are damaged or if one or more items are missing, the packaging must be kept for further verification.

Any claim concerning damage, missing merchandise, and/or delivery to the wrong address must be submitted to BIFFI.COM within 10 days from the delivery date of the order as shown on the carrier's website, otherwise the claim will not be accepted.

If the package is not delivered successfully due to an error or inaccuracy attributable to the Customer (e.g., incorrect phone number, incorrect address, missing address, non-compliance with import regulations), the package may be re-shipped to Italy at the Customer's expense, including any import charges that may be assessed upon return to Italy. Such charges will be deducted from the refund where applicable.

Shipping insurance

At BIFFI.COM, shipments are insured against theft and accidental damage at no additional cost to the Customer. Once the shipment reaches its destination, the goods are no longer insured.

Latest information on coronavirus (COVID-19)

The health and safety of our customers is our top priority. We know you may have questions about how coronavirus could affect your orders; therefore, we have answered some of them below. If you have further questions, please do not hesitate to contact us at support@biffi.com.

At this time we are shipping to and from countries under quarantine. We will let you know if anything changes regarding your shipping times.

The World Health Organization (WHO) states that it is safe to receive packages, and we are following all of their official guidance. Our delivery partners have also adopted additional measures to carry out a zero-contact delivery process in which signing for the package is not required.

We are working with our shipping partner, DHL, to ensure that all appropriate health and hygiene standards are respected. They are currently operating a contactless delivery system. Where a signature is usually required or has been requested by you, they will attempt to take the recipient's name as proof of delivery and follow a socially distanced protocol. When a signature is waived by you or is not possible, they will leave your package where you specified.

Please note that BIFFI.COM or our shipping partners will not be held responsible for any losses or damages that may occur once the order has been delivered as indicated above.